Help
Need a hand?
Email us — a real person reads every message and replies.
Email support
support@novastacks.co.uk — include the email address you signed up with.
Plans, trial and billing
Every account starts with a 7-day free trial and no card. Choose a plan, change it, update your card or download invoices from Plan & billing inside the app.
See plans →Cancelling or closing your account
Cancel your plan from Settings → Plan & billing: you keep access to the end of the month you've paid for. Closing your account is on the same page — it stops everything now and deletes your data after 30 days.
Refund policy →Your data and privacy
What we collect, why, and how to have it deleted is set out in plain terms in our policies.
Privacy policy →There isn't a written help library yet — when one exists it will live here. Until then, email us and you'll get a real answer.